These Terms of Service ("Terms") constitute a legally binding agreement between you or the organization you represent ("Customer," "you," or "your") and RevX Global LLC, operating as CallROAS ("CallROAS," "we," "us," or "our").
"Service" means the CallROAS platform, including the web dashboard, API, webhooks, AI transcription and classification engine, and all associated features and software.
If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
You must be at least 18 years of age and have the legal capacity to enter into contracts to use CallROAS. The Service is intended for business use only. By using CallROAS, you represent that you are using it for lawful business purposes.
To access CallROAS, you must register for an account and provide accurate, complete, and current information. You are responsible for:
You may not share your account credentials with third parties or create accounts on behalf of others without their authorization. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.
CallROAS offers subscription plans billed monthly or annually as described on our Pricing page. Current plans include Starter, Growth, and Enterprise (custom). Plan features and call volume limits are as specified at the time of purchase.
Subscription fees are billed in advance on a recurring basis. All fees are due in US dollars. You authorize us to charge your payment method on file at each billing cycle. Fees are non-refundable except as expressly stated in these Terms or required by applicable law.
If you exceed the classified call volume included in your plan, overage fees will apply at the per-call rate specified in your plan details. Overages are billed at the end of each billing cycle.
If we offer a free trial period, your subscription will automatically begin at the end of the trial unless you cancel before the trial expires. We will notify you before charging your payment method.
We may change subscription prices with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle following the notice period. Your continued use of the Service after the price change takes effect constitutes your agreement to pay the new price.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the paid period.
You may use CallROAS solely for lawful business purposes in connection with your advertising and marketing operations.
You agree not to:
You represent and warrant that:
CallROAS integrates with third-party services including Google Ads and Meta (Facebook). By enabling these integrations, you:
We are not responsible for the availability, accuracy, or actions of third-party platforms. Changes to third-party APIs may affect the functionality of integrations, and we cannot guarantee uninterrupted integration service.
CallROAS and all associated software, AI models, algorithms, interfaces, content, trademarks, and trade names are the intellectual property of RevX Global LLC. These Terms do not grant you any rights in our intellectual property beyond the limited license to use the Service as described herein.
You retain ownership of all call recordings, transcripts, and business data you submit to CallROAS ("Customer Data"). You grant us a limited, non-exclusive license to process Customer Data solely to provide and improve the Service as described in our Privacy Policy.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, including incorporating it into the Service, without any obligation to compensate you.
Each party agrees to keep the other's confidential information (including pricing, technical details, and business data) confidential and not to disclose it to third parties without prior written consent, except as required by law or as necessary to perform under these Terms.
To the extent that Call Data constitutes personal data subject to applicable data protection laws (including the CCPA or GDPR), CallROAS processes such data as a service provider / data processor acting on your instructions. Our data processing practices are described in our Privacy Policy. Enterprise customers may request a Data Processing Agreement (DPA) by contacting [email protected].
We strive to maintain the Service at high availability but do not guarantee uninterrupted, error-free access. We may perform scheduled maintenance with advance notice. For Enterprise customers, service level commitments are defined in the applicable Enterprise agreement.
We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service with reasonable notice, except where emergency action is required to protect the security or integrity of the platform.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you in full.
You agree to defend, indemnify, and hold harmless CallROAS and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law; (c) your failure to obtain proper consent to record calls submitted to CallROAS; (d) any third-party claims related to your use of third-party integrations; or (e) any misrepresentation by you.
These Terms are effective from the date you create an account and continue until terminated.
Termination by you: You may terminate your account at any time by cancelling your subscription and deleting your account in account settings.
Termination by us: We may suspend or terminate your account immediately and without notice if we determine that you have violated these Terms, engaged in fraudulent activity, or if required to do so by law.
Effect of termination: Upon termination, your right to use the Service ceases. We will delete your Customer Data within 30 days of account termination, except where retention is required by law. Sections 6, 8, 12, 13, 14, and 17 survive termination.
We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice in the dashboard at least 14 days before they take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cancel your account before the effective date.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), with proceedings conducted in English. The arbitration shall take place in Delaware. The parties waive their rights to a jury trial and to participate in class action litigation.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
For questions about these Terms or to contact our legal team: